Frequently Asked Questions
Below are some questions that we hear often concerning residential rentals with Sherman and Hemstreet.
How do I schedule a showing?
All showings are scheduled through Tenant Turner. To access, just click on the listing on our website, then “ Schedule Showing”. This will take you to the Tenant Turner site to choose your showing time.
What is Cashpay?
Cashpay is a secure payment method operated by Paylease that allows you to go to a participating location (such as Kroger and Walmart) to make an instant payment with cash or a debit card. This takes the place of the need for money orders or cashiers checks. There is a small processing fee per transaction of $4.00.
What happens when my rent is late?
Rent is due on the 1st, a 10% late fee of the balance owed will be added on the 6th if payment is not received in full on the 5th.
How do I set up autopay?
Login to your tenant portal. At the top select “Make a Payment”, then select “Enable Autopay” highlighted in blue at the top.
How do I submit a service ticket?
Upon moving in, you were invited to create a Property Meld login. You can use this to create “melds” (a.k.a. service tickets). This will allow you to report the issue in detail, share photos or video to help give us the most information to determine who to send to take care of the issue. This will also allow you to schedule directly with the vendor for a time that works best for you. This is to be used for regular service issues only. Emergencies should be reported to the Emergency Line to be addressed urgently.
What happens if there is an emergency?
If you have an emergency call 706-288-1080 and leave a message with your name, contact information, property address and a description of the emergency situation. If you are in danger, please call 911.
What is the Resident Benefit Package?
The Resident Benefit Package is a monthly package we require all residents to have during their tenancy with us. It helps with credit building, renter’s insurance, HVAC air filter delivery, rewards, identity-fraud protection, and more!
HVAC Filters: All HVAC filters are delivered to the home quarterly for your convenience. This feature is included in your Resident Benefits Package. A tracking email will be sent to residents when shipment is sent and delivered.
Still have other questions regarding your rental? Just give us a call at 706-722-8334.
